Add product to cart error displayed... why ?

what heppen, all product out of ষ্টক

I have ordered face wash and serum but it has been automatically cancelled and my money has not been refunded. So where can I get information about whether I will get my money back or not. it's froud or any other I can't understand.

I have ordered face wash and serum but it has been automatically cancelled and my money has not been refunded. So where can I get information about whether I will get my money back or not.

i ordered 2 pcs sunscreen 60 spf
i made the payment on 12th July but the order is cancelled and my money is stuck here, why is this happening